Job Description

Duties & Responsibilities:

Provides support to on a variety of technical issues – examples include: desktop, laptop hardware and software; network troubleshooting, in collaboration with the network infrastructure group.

Diagnosing and troubleshooting desktop system, printer and operating problems.

Consulting and instructing users on hardware and software questions/issues.

Operating Systems Windows, OS-X

MS Office (Windows and Mac) software

Mac imaging solutions and ability to create Mac images

Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

Experience with enterprise wide rollouts of new operating systems and software• Hands on experience removing viruses and spyware using various tools

Documents, tracks and monitors the problem to ensure a timely resolution RAF Effective date

Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, phones, cell phones, PDAs, iPhones and iPads



Skills Requirements:

Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments

Commercial experience in an IT support technician role that includes 3+ years of technical support experience in a hybrid Windows and MAC environment

3+ years experience in helpdesk operations, to include Windows and Mac clients

Hands on experience and in-depth knowledge of Macintosh technologies

Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad / iPhone

Flexible to work in 24/7 environment 


Role:Tech Support Engnr

Function:Software Development - Application Programming

Industry Category:IT&ITeS

Sub Category:Software / Software Services

Job Type:Permanent

Job Reference ID:3I-AST

Total Openings:1

Salary:4 to 8 Lakhs


Job Qualifications

Education (Specialization): B.Tech/B.E-Any Specialization,Master of Computer Applications (M.C.A.)-Computers

Experience:3 to 6 Yrs

About Company

A comprehensive set of IP based software solutions (20+), coupledwith a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI). Furthermore it offers solutions to the government, manufacturing, retail, distribution, telecom and healthcare sectors.

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